Frequently Asked Questions

Do you accept insurance?

We are a self-pay practice and do not bill insurance directly. However, we offer a sliding scale fee structure to make services as accessible as possible. Please visit our Financing Our Services page for more information, or reach out to discuss your situation — we want to help you find a way in.

What is the difference between coaching and counseling?

Coaching is forward-focused and goal-oriented — it’s about helping you identify where you want to go and building the tools to get there. Counseling goes deeper, addressing the emotional, relational, and psychological patterns that may be shaping your present experience. Both are valuable, and many clients benefit from elements of each. We’ll talk through what fits your needs best during your free discovery chat.

Do you offer virtual sessions?

Yes. Many of our services are available in person at our Bluefield, WV office or virtually via a secure video platform. If you’re outside the immediate area or prefer the convenience of a remote session, we’d love to connect with you online.

Where is your office located?

We are located at 704 Bland Street, Suite 208, Bluefield, WV 24701. Office hours are Monday through Friday, 10:00 AM to 5:00 PM.

How do I get started?

The easiest first step is booking a free 15-minute Discovery Chat. It’s a no-pressure conversation where you can ask questions, share what’s on your mind, and find out if we’re the right fit for you. You can schedule online through our Calendly link on the Services page, or call us at 304-306-0522.

What can I expect in a first session?

Your first session is about getting to know you. We’ll talk about what brought you in, what you’re hoping to work on, and what the process looks like going forward. There’s no pressure to share everything right away — we go at your pace. The goal is for you to leave feeling heard, respected, and clear on what comes next.

Is what I share kept confidential?

Yes. Confidentiality is foundational to the work we do. What you share stays between us, with limited exceptions required by law (such as situations involving imminent safety risks). We’ll walk through our confidentiality policy in detail during your first session so you feel fully informed.

Do you work with faith-based concerns or integrate spirituality into sessions?

We do, for clients who desire it. Our approach can incorporate Christian beliefs and spiritual wellness as part of your healing journey — but we always follow your lead. Faith integration is an option, never an expectation.

What ages do you work with?

We work primarily with adults and young adults, including student athletes. If you have questions about whether our services are the right fit for your specific situation, don’t hesitate to reach out before booking.